Frequently Asked Questions (FAQ)

Listed below are the Frequently Asked Questions regarding the products or information you were viewing on the previous page. We are continuously updating our Frequently Asked Questions as new questions are asked of us. If you have a question that isn't covered here you can always email your question to us and we'll do our best to give you a prompt and knowledgeable answer. And we'll probably post your inquiry and our answer to the FAQ list because it's likely that some future viewer will have the very same question that you did.

You may also find additional information by clicking the Help button that is next to the FAQ button in the upper right hand corner of every page.

How many shaves can I expect to get with this sample?
How do I open this thing?
If it's FREE then why do I have to pay for shipping?


How many shaves can I expect to get with this sample?

If you're a male shaving your face you can expect to get between three and seven shaves with this sample. It depends on the hardness of your water, the coarseness of your beard and the density of its growth. If you're shaving in hard water and you have a very coarse, dense beard you'll end up using more than if you were shaving in soft water and had a light beard. If you're a woman it's harder to say but we suggest you try it on smaller areas like underarms or bikini line rather than your legs, just because of the relatively large area you'll need to cover on the average leg. That way you'll get more shaves out of the sample.
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How do I open this thing?

The best way to open the sample is to take a scissors and snip off the very end. You should see the words "Twist Off" at the tip, if you cut right about at the "T" that will work just fine. Probably better to use a scissors than to actually try and twist it off.
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If it's FREE then why do I have to pay for shipping?

Abraham Lincoln once said that you can please some of the people all of the time and all of the people some of the time, but you can't please all of the people all of the time. With that in mind we realize there will be some folks who feel that "Free Sample" means that they shouldn't have to pay a shipping charge. As much as we would like to be able to absorb the shipping expense for everyone who wants to try the The Total Shaving Solution samples we'd be broke and out of business inside of 3 months if we attempted to do so.

The alternative solution was to come up with a way to make it cost effective for us and fair to you, the customer. We think we've done that - if you try the samples and come back to make a purchase all you have to do is use your eCoupon and you've redeemed your shipping expense. If you end up trying the samples and not coming back, well the samples were free and you're only out a couple of dollars for the shipping and handling. We have to pay the postage AND the fulfillment house, which in total costs more than what we charge for S & H on every sample order that is shipped. But since the vast majority of customers who try The Total Shaving Solution samples come back and make a purchase it all seems to balance out nicely in the end.

For the relatively few people who still might have a problem with our system please don't waste your time emailing us with comments, complaints, rants of righteous indignation, etc. It's simply not an option to change this policy and any emails on this subject will go unanswered. So instead we suggest you do yourself a big favor and either try a sample or jump right in and buy a bottle. The Total Shaving Solution is a great product and the odds are extremely high that you'll join the thousands of others who love it and use it every day.

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